Your Questions, Answered.
What is the difference between Reach Height and Ladder Height?
Ladder Height is the distance from the very base of the ladder to the top rung. It is the nominal height of the ladder.
Reach Height represents the average maximum height you can achieve when standing at the highest rung within the safety range (if you are taller than average you will have a higher reach height).
Can the telescoping ladders extend and be used at less than their maximum height?
Yes! One of the key features of Xtend+Climb’s True Telescoping Technology is the Individual Rung Locking Capability. Individual Rung Locking allows the user to xtend and lock each rung individually as needed which gives the ability to use the ladder at any height between it’s fully collapsed position and it’s fully extended position. Click here to learn more about our True Telescoping Technology.
How should I store my ladder?
Since our ladder’s collapse to as small as 26” you will find many options for storage. However the best environment to store your ladder will be a cool, dry storage space.
What is the tallest ladder you offer?
Our 785P Model extends up to 15.5 feet tall and has a duty rating of 250lbs. Click here to check it out for more details.
Where can I purchase your ladders?
You can purchase our ladders from a variety of retail stores like a local Sherwin Williams, Do It Best and many others. Our ladders are available online through stores such as Target.com, Lowes.com, The Home Depot.com, Amazon.com and many more. To find a store near you,click here and enter your zip code.
How can I clean the ladder?
In order to keep your ladder functioning properly, it is very important to keep the stiles clean and free from any paint or debris. To clean the ladder we recommend using furniture wipes or rubbing alcohol to clean the stiles and rungs (do NOT use a mineral or oil based cleaner).
Will the ladder leave a mark on the wall when leaned up against it?
Our plastic couplings are specially designed to keep from leaving marks on the walls. However to be safe, you can completely avoid leaving any kind of mark by clicking here to check out our Top Rung Ladder Covers.
What do I do if my ladder gets wet?
Do NOT use the ladder until it is completely dry! To dry the ladder, fully extend it and leave it in a location that allows the ladder to dry for a period of time (approx 2-3 days).
Where can I get replacement parts?
I am having issues with my ladder. Who should I contact to get it repaired?
In the case you have an issue with your ladder please contact Core Distribution Headquarters at 612-330-9915 or send an email directly. Do not use the ladder if it is not fully functioning and needs repairs.
How do I properly close a ladder?
It is very important for your safety that the ladder is handled properly. To close the ladder, grab the latches on the highest rung within your reach and push in on them to close that section. Repeat this method until the rungs above your highest reach point are all closed. Next, disengage all rungs, one by one, from the highest open rung down until the ladder is fully closed. Also, click here for the full instructions of how to safely operate the ladder.
Does my ladder come with a warranty?
We offer a 6 month manufacturer’s warranty on our ladders. Register your warranty online today.
What is the difference between the various ladder ratings?
Type 2 = Safety rated at 225 lbs.
Type 1 = Safety rated at 250 lbs.
Type 1A = Safety rated at 300 lbs.
Type 1AA = Safety rated at 375 lbs.
Are the Xtend + Climb ladders certified?
Yes. Our Xtend+Climb® ladders are 100% certified in the US and around the world by OSHA/ANSI, UL, CSA (Canada) and TUV (Europe).
You haven't answered my question. Is there someone I can contact or talk to?
If you have any questions about Xtend+Climb® products or store policies that have not been answered by this FAQ section, please fill out our customer service request form on the contact page. Click here and we will respond to you as soon as possible.