Your Questions, Answered.

What is the difference between Reach Height and Ladder Height?

Ladder Height is the distance from the very base of the ladder to the top rung. It is the nominal height of the ladder.

Reach Height represents the average maximum height you can achieve when standing at the highest rung within the safety range (if you are taller than average you will have a higher reach height).

Can the telescoping ladders extend and be used at less than their maximum height?

Yes! One of the key features of Xtend+Climb® ’s True Telescoping Technology is the Individual Rung Locking Capability. Individual Rung Locking allows the user to extend and lock each rung individually as needed which gives the ability to use the ladder at any height between it’s fully retracted position and it’s fully extended position. Click here to learn more about our True Telescoping Technology.

What can I lubricate my ladder with?

DO NOT lubricate your ladder with a petroleum based product like WD40.

We recommend:  lubricate your ladder with a dry silicone spray.

What is the tallest ladder you offer?

Our Contractor Series 16.5 foot ladder (CS165+/250) is the tallest telescoping ladder on the market.  This Model extends to 16.5 feet tall with a reach height of 20.5 feet and has a duty rating of 250lbs. Click here to check it out for more details.

Where can I purchase your ladders?

You can purchase our ladders online or from a variety of retail stores like a local Sherwin Williams, Fastenal, Blaine’s, Fleet Farm, Ace Hardware, Dixieline, San Lorenzo Lumber, Hawaii Hardware and many others. Our ladders are available online through stores such as Lowes.com, The Home Depot.com, Wayfair.com, Amazon.com and many more. To find a store near you, click here and enter your zip code.

How can I clean the ladder?

In order to keep your ladder functioning properly, it is very important to keep the stiles clean and free from any paint or debris. To clean the ladder we recommend using furniture wipes or rubbing alcohol to clean the stiles and rungs (do NOT use a mineral or oil based cleaner).  You can also use an air gun or a can of air to spray the dust and dirty off the ladder and thumb tab area.

Will the ladder leave a mark on the wall when leaned up against it?

Our plastic couplings are specially designed to keep from leaving marks on the walls. However to be safe, you can completely avoid leaving any kind of mark by clicking here to check out our Top Rung Ladder Covers.

What do I do if my ladder gets wet?

Do NOT use the ladder until it is completely dry!

  1. Wipe the water off the stiles before you retract your ladder down.  If that is not an option, you will need to dry the ladder out before you start to use it again.
  2. To dry ladder, please fully extend it and leave it in a location that allows the ladder to dry for a period of time. ( The amount of time will depend on how wet the ladder got.)
  3. If you notice moisture on the stiles or feel  pressure when extending or retracting a section of the ladder, the water has not evaporated in that section and you need to continue to let that section of  the ladder dry out.  To accelerate the evaporation of the water you can apply denatured alcohol to the stiles.

How should I store my ladder?

Since our ladder’s collapse to as small as 26” you will find many options for storage. However the best environment to store your ladder will be in a upright position in a cool, dry storage space.

 

Where can I get replacement parts?

Please contact Core Distribution Headquarters at 612-330-9915 or send an email directly. Do not use the ladder if any parts are missing or if it is not fully functioning and needs repairs.

Replacement parts offered:

  • Thumb tabs used to retract the ladder down to its storage position.
  • Foam cushion for carrying the ladder
  • Securing strap for holding ladder in secure retracted position
  • Top coupling
  • Pair of Replacement feet available for purchase.  Please click here

 

I am having issues with my ladder. Who should I contact to get it repaired?

In the case you have an issue with your ladder please contact Core Distribution Headquarters at 612-330-9915 or send an email directly. Do not use the ladder if it is not fully functioning and needs repairs.

How do I properly close a ladder?

It is very important for your safety that the ladder is handled properly. To close the ladder, grab the latches on the highest rung within your reach and push the thumb tabs towards the center of the rung to close that section. Repeat this method until the rungs above your highest reach point are all closed. Next, disengage all rungs, one by one, from the highest open rung down until the ladder is fully closed. Also, click here for the full instructions of how to safely operate the ladder.

Is there a warranty on my ladder?

We offer a 6 month manufacturer’s defect warranty on our Xtend+Climb® telescoping models: 750P, 760P, 770P, 780P and 785P ladders. We offer a 5 year manufacturer’s defect warranty on all Xtend+Climb® telescoping Plus models: 750P+, 760P+, 770P+, 780P+, 785P+  and on all Contractor Series models. Register your warranty online today.

What is the difference between the various ladder ratings?

Type 2 = ANSI Safety Certification rated at 225 lbs.
Type 1 = ANSI Safety Certification rated at 250 lbs.

Type 1A = ANSI Safety Certification rated at 300 lbs.
Type 1AA = ANSI Safety Certification rated at 375 lbs.

Are the Xtend+Climb® Ladders certified for safety?

Yes. Our Xtend+Climb® ladders are 100% certified in the US and around the world by OSHA/ANSI, UL, CSA (Canada) and TUV (Europe).

You haven't answered my question. Is there someone I can contact or talk to?

If you have any questions about Xtend+Climb® products or store policies that have not been answered by this FAQ section, please fill out our customer service request form on the contact page. Click here and we will respond to you as soon as possible.